Brooklyn Wine Exchange Shipping and Delivery Policy
After completing the checkout process from Brooklyn Wine Exchange, you will receive a confirmation email, which confirms that you have successfully fulfilled a product transaction. This Confirmation email should contain a list of the products you have purchased along with the prices and delivery methods.
Brooklyn Wine Exchange will then ship the products you have purchased, shipping within the method you chose during checkout. You will then be notified when products have been shipped or if products are on back order.
If your products are received damaged or broken, please see our Return Policy section below, on how to return your damaged items.
Brooklyn Wine Exchange Return Policy
Return policy and damages
We want you to be 100% satisfied with our service and merchandise. All of our items carry a 14 day money back guarantee as long as they are returned in the same mint condition as received. If you do not wish to keep the undefective item, you must return it at your shipping expense for a refund of the purchase price (you get full credit for merchandise, but not shipping cost). If you return merchandise that originally qualified for free shipping, you will be credited the purchase price less the shipping costs that were incurred on the original shipment. Items returned after 14 days will be subject to a 25% restocking charge. Special order items that are not listed on our website, will not be returnable.
If an item arrives broken, we will be happy to replace the item at no cost to you. Please let us know immediately when an item has arrived broken. We need this information to properly make a claim with UPS. All packaging must be saved and photographed. If too much time has allotted and the breakage has not been reported, we will not be able to make a claim, making it hard for us to provide you with a replacement. We cannot accept in any way claims for breakage or shortage more than 3 days after the date of delivery.
We thank you for your cooperation.